NMDPRA cracks down on filling stations over under-dispensing of petrol

While some of them said pump attendants might be responsible for such sharp practices, others said faulty fuel pumps could be responsible for under-dispensing. The NMDPRA, in an industry notice issued on Tuesday, directed all retail outlet operators to immediately calibrate and verify their dispensers and totalisers to ensure that consumers receive the full quantity of petroleum products for which they pay.

The authority said it had observed incidents of under-dispensing at retail outlets nationwide, describing the practice as a serious breach of consumer trust. The regulator warned that outlets found under-dispensing, operating improperly calibrated equipment or otherwise compromising dispensing accuracy would be required to take immediate corrective action.