Client Service Officer at Gbovo Finance

The Client Services Officer will track and follow up on client accounts, escalate complex cases when needed, and collaborate with internal teams to meet service standards. The role also involves maintaining detailed records, gathering client feedback, and contributing to initiatives that enhance client satisfaction and retention. Qualifications Strong interpersonal skills and the ability to build positive, professional relationships with diverse clients.

Proficiency in client services and customer support, with experience managing inquiries, complaints, and follow-ups. Demonstrated focus on customer satisfaction, including problem-solving and service recovery capabilities. Effective written and verbal communication skills for clear, respectful, and timely client interactions. Attention to detail and strong organizational skills for handling documentation and multiple client accounts.

Comfort with basic digital tools and CRM or customer service platforms; ability to learn new systems quickly. Previous experience in financial services, banking, or insurance is an advantage but not mandatory. Relevant diploma or degree in Business, Finance, Communications, or a related field is preferred. Check how your CV aligns with this job Method of Application Interested and qualified?

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