Hospitality Manager at Whip Smart Service Providers Limited

KEY RESPONSIBILITIES Oversee the day-to-day operations of the hospitality business. Manage, supervise, and coordinate staff across different functions. Ensure excellent customer service and a positive guest experience. Monitor staff attendance, performance, conduct, and productivity. Develop and manage staff schedules and daily work assignments. Handle customer complaints and resolve operational issues professionally.

Ensure cleanliness, orderliness, and proper maintenance of the facility. Monitor inventory, supplies, and operational needs. Ensure company policies, procedures, and service standards are followed. Train, guide, and motivate staff to improve performance. Monitor daily sales and operational activities. Prepare and submit regular operational reports to management. Identify operational challenges and recommend practical solutions.

Ensure smooth coordination between different areas of the business. Take responsibility for the overall performance and efficiency of the business. REQUIREMENTS & QUALIFICATIONS Minimum of OND/HND/BSc is an advantage. Previous experience in hospitality, hotel, restaurant, lounge, or related management is preferred. Previous supervisory or management experience is an advantage.

Strong leadership and people-management skills. Excellent communication and customer service skills. Must be smart, proactive, organized, and responsible. Good problem-solving and decision-making abilities. Ability to manage multiple responsibilities effectively. Ability to work under pressure and in a fast-paced environment. Note: Only shortlisted candidates will be contacted.

Check how your CV matches this job Method of Application Interested and qualified candidates should send their CV to whipsmartrecruitment@gmail.com using “Hospitality Manager – Ago Palace” as the subject of the email. Build your CV for free. Download in different templates.