Tech Support Officer at Dotts Media House
Dotts Media House is Africa's leading digital marketing firm - using three arms - content, consulting and strategy - to create campaigns, movements & stories that inspire change and socio-economic development - helping our corporate, institutional and governance clients expand their reach across an increasingly progressive audience. We have led almost 8 years of impeccable digital marketing, public relations, influencer marketing, corporate communications, project management, crises / reputation management, and government relations experience.
We have several national / global awards & recognitions for our work. We are recruiting to fill the position below: Respond to user enquiries through chat, email and support channels. Assist users with registration and onboarding. Troubleshoot account and platform issues. Handle login, verification, campaign, payment and notification-related issues. Escalate technical bugs to the appropriate technology team.
Follow up on unresolved complaints until closure. Maintain records of support tickets and recurring issues. Monitor user complaints for recurring product problems. Create and maintain FAQs and support documentation. Provide feedback to Product and Technology teams. Maintain professional and timely communication with users. Assist users during major campaign periods and platform activations.
Application Closing Date Not Specified. How to Apply Interested and qualified candidates should: Click here to apply online
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