Customer Liaison Officer (chinese Speaking)
Ecobank is recruiting a Chinese-speaking Customer Liaison Officer in Victoria Island, Lagos. The officer serves as the primary point of contact for Chinese-speaking customers and prospects of the Bank. Key Responsibilities: Build and maintain strong, professional relationships with Chinese-speaking customers, providing timely responses to enquiries, requests and complaints; Provide professional interpretation and translation support between Chinese-speaking customers and Bank personnel, covering correspondence, forms, presentations and meetings; Support the acquisition of new Chinese-speaking customers through referrals, networking and approved channels,
and maintain a database of prospects; Ensure all onboarding activities comply with KYC, AML/CFT, data protection and other applicable requirements; Act as intermediary between customers and internal teams for timely complaint resolution, maintaining a high standard of customer experience; Monitor the banking needs of Chinese-speaking customers in Nigeria and provide
market intelligence and insights to management.
Requirements: Bachelor's degree; Professional Chinese-language proficiency (interpretation and translation); Strong customer relationship management and communication skills. Apply via jobclave.com link in thread.
Read more at nairaland.com