Funds Stuck In Bamboo App Due To Security Questions, Unable To Buy Dangote IPO
I'm a first-time user of the Bamboo app. I deposited money into the app specifically to buy the Dangote IPO, but unfortunately, I couldn't complete the purchase because of security questions. The frustrating part is that I also cannot withdraw my funds from the app to use elsewhere. I contacted Bamboo's AI Help, which appears to be the only available support option, but I couldn't get a solution.
The AI advised me to send an email to the Support and Fraud Desk, which I did. However, after sending several messages, I have received no response. Is anyone else experiencing this issue? Is there any reliable way to contact Bamboo directly? If I cannot buy the IPO through the app, I should at least be able to withdraw my own funds before it becomes too late to participate in the IPO.
There doesn't seem to be a functioning helpline to contact—just a telephone number that isn't connecting or reachable. Please, has anyone experienced something similar with the Bamboo app, and if so, how were you able to resolve it?
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