The Nigerian Civil Aviation Authority (NCAA) has imposed a N15 million fine on RwandAir over its failure to resolve a passenger's complaint concerning damaged baggage within the required timeframe. The airline has also been directed to replace the damaged bag and pay the affected passenger $170 as first-need compensation. NCAA spokesperson Michael Achimugu disclosed the sanction in a post on his personal X account on Friday.
According to the aviation regulator, RwandAir breached Nigeria's consumer protection regulations by failing to address the passenger's baggage complaint within the stipulated period; the airline was required to provide appropriate remedies in line with Part 19 of the NCAA Regulations 2023, which covers consumer protection and compensation for passengers affected by baggage-related issues.
The authority stated: "The NCAA has sanctioned Rwand Air for consumer protection-related infractions. The airline has been fined a sum of FIFTEEN MILLION NAIRA for its failure to resolve a baggage issue within the stipulated timeframe. In addition, Rwand Air has been asked to replace the passenger's damaged bag and pay 170 dollars as first-need compensation as stipulated by Part 19 of the NCAA Regulations 2023."
The NCAA has previously sanctioned several local and international airlines over consumer protection and other regulatory violations; in February 2025, Royal Air Maroc, Arik Air, Ethiopian Airlines, Aero Contractors and Air Peace were among airlines sanctioned over various infractions. The latest action comes about a week after the NCAA warned airlines that delays in processing passenger refunds within the timeframe provided by Part 19 of its regulations could attract sanctions.
Source: https://applesbite.com/ncaa-fines-rwandair-%e2%82%a615m-over-damaged-passenger-baggage/
