Customer Service Representative at YellowDoor Hotels

Responsibilities Respond to guest enquiries across phone, WhatsApp, social media, and email. Manage reservations, preferences, special requests, and guest records accurately. Resolve routine complaints and escalate refunds or serious concerns promptly. Follow up before and after visits to support repeat bookings. Share guest requests and feedback with the restaurant team.

Assist guests on-site when needed.

Requirements 2-4 years of experience Guest communication Reservation accuracy Complaint resolution and escalation Guest follow-through Measurable guest-service impact Phone, WhatsApp, and social-channel guest support Reservation and guest-record management Booking and special-request accuracy Complaint resolution and escalation procedures Guest follow-up and cross-team handovers Tracking guest response and satisfaction outcomes Preferred Qualifications Fine-dining or luxury hospitality experience What the Role Offers A fast-moving, professional but warm team with high service standards.

You’ll report to the Floor Supervisor, support colleagues with clear guest information, and be accountable for follow-through. Check how your CV matches this job Method of Application Interested and qualified? Go to YellowDoor Hotels on www.tezera.ai to apply Build your CV for free. Download in different templates. Share Save Email Report Get new Customer Care, Success and Service jobs like this on Telegram.Get Jobs on Telegram